Return Policy - Vatuey Ltd.

At Vatuey Ltd., we prioritize your satisfaction with our range of products, including Nails, Screws, Fasteners, Painting Supplies and Sprayers, Faucets, Bidets, and Toilet Attachments. Our Return Policy is designed to ensure a straightforward and transparent process should the need arise to return an item. Please take a moment to review our policy, and if you have any questions or concerns, feel free to contact our customer support team at [[email protected]].


1. Eligibility for Returns

We accept returns within 30 days from the date of delivery for items purchased directly from Vatuey Ltd. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Please ensure that the product is returned with all its components and accessories.


2. Initiate a Return

To initiate a return, please contact our customer support team at [[email protected]]. Provide your order number and a brief description of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.


3. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and obtaining shipping insurance to ensure the secure return of the item. Vatuey Ltd. is not responsible for items lost or damaged during the return process.


4. Refund Process

Upon receiving your returned item and confirming its eligibility, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable. The processing time for refunds may vary, so we appreciate your patience.


5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [[email protected]] with clear photos of the damaged or defective item and your order number. We will work promptly to resolve the issue and provide you with instructions on how to return or exchange the item.


6. Contact Us

If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact our customer support team at [[email protected]]. We are here to assist you and ensure that your shopping experience with Vatuey Ltd. remains positive.


Conclusion

Thank you for choosing Vatuey Ltd. We are committed to delivering high-quality Nails, Screws, Fasteners, Painting Supplies and Sprayers, Faucets, Bidets, and Toilet Attachments. In the rare instance that you need to make a return, our Return Policy is here to facilitate a smooth process. We value your trust in Vatuey Ltd., and we look forward to serving you again in the future.